Highflyers Mock Exam Terms and Conditions

Please read through our full terms and conditions for Hatch End Tuition Mock Exams.

Navigate Mock Exam Terms and Conditions

  • 1. Definitions
  • 2. Parties
  • 3. Safety
  • 4. Exam Session
  • 5. Medical conditions and treatment
  • 6. Changes or cancellation of exam sessions by the Client
  • 7. Changes of exam sessions by HFT
  • 8. Absence due to illness, including Covid-19
  • 9. Feedback from the Exam
  • 10. Data Protection
  1. Definitions

‘Child’ means the child who is registered to attend a mock exam;
‘Client’ means the parent or guardian of a Child registered to attend a mock exam;
‘HFT’ means Highflyers Tuition
‘mock exam’ means the mock 11+ exam session which the child attends or which he/she is registered to attend.

‘Mock exam manager’ means the representative of Highflyers present on the day of the mock exam

  1. Parties

This agreement is between the Client and HFT.

  1. Safety

The Child must be dropped off by the Client to a staff member of HFT at the entrance to the mock exam Hall  at the designated time.

  1. Exam Session

The Client shall return to the exam site to collect their child from a staff member within a timely fashion.

If the Client is more than 10 minutes later than the agreed collection time for the Child, then HFT will phone the contact number supplied.

  1. Medical conditions and treatment

At time of booking, the client must inform HFT of any medical conditions/allergies that should be brought to the attention of the supervising staff members.

There will be a break during which students will be able to eat their own food at their own desk.

If HFT is informed that a child attending a mock exam has an allergy, the mock exam manager will endeavour to take all possible precautions to make sure there are no exposures to any allergies, however please note we cannot guarantee an allergen free environment.

If the medical condition of a child potentially requires intervention from a staff member, the parent/carer should remain contactable at the exam location for the duration of the exam session.

  1. Changes or cancellation of exam sessions by the Client

If the Client wishes to change the Exam Session date, they can change to another Exam Session of the same type, giving a minimum of 7 days notice before the booked exam date, as long as there is availability. If there is no availability in other sessions, HFT cannot take responsibility for client cancellations.

If the client wishes to cancel a mock exam – refunds will not be given.

  1. Changes of exam sessions by HFT

Highflyers Tuition reserves the right to change or cancel the mock exam (or the Child’s booking at the mock exam) if necessary, at any time up to and including the mock exam date. Every effort is made to ensure that mock exams run as timetabled in order to avoid disappointment and inconvenience.

In the event of a cancelled exam by HFT due to circumstances within our control, HFT will refund the full cost of the exam to the Client.

We will also endeavour to offer alternative mock exams wherever possible.

  1. Absence due to illness.

If a Child is too unwell to attend a mock exam session,  the Client should inform HFT and all efforts will be made to offer an alternative session once the Child is feeling well again.

  1. Feedback from the Exam

As part of the mock exam service, Highflyers Tuition will electronically provide the following feedback to the Client:

  • A report showing both correctly and incorrectly answered questions from the Child’s exam paper.
  • The Child’s scores for each exam paper.
  • The child’s scores on each section of each paper
  • Analysis of the cohort’s scores containing averages for each paper and for the sections within each paper.
  • Reports will be available within 72 hrs of the exam being completed.
  1. Data Protection

We will use the personal data that you give us to:

  • provide the session; and
  • inform you about similar products and services offered by HFT
  • We may store personal data in hard or electronic form and it may be accessed by other members of the HFT network. We will not give, or provide access to, personal data to any third party.